Case Solved — ERPNext Service Provider

Company Overview

In which countries do you actively serve clients?

United Kingdom (primary focus)

ERPNext Experience

Since when have you been implementing ERPNext?

Since approximately 2010 (first UK company offering full ERPNext service)

Do you contribute to ERPNext core or maintain publicly available Frappe apps? If yes, please link them.

Yes; maintains GitLab repository at https://gitlab.com/CaseSolved/erpnext (UK module for ERPNext with HMRC MTD VAT compliance)

Functional Coverage

Which ERPNext modules do you implement in-house?

Various modules; specific list not publicly detailed

Do you cover local regulatory requirements (e.g. tax compliance, e-invoicing, payroll)?

Yes; focuses on UK compliance with multiple HMRC integrations:

HMRC MTD for VAT: HMRC-recognised Making Tax Digital for VAT feature, mandated since 2019 for any UK VAT-registered entity. Includes a Tax Ledger tool for creating sectioned reports using filters to include General Ledger Entries for each of the 9 VAT Return boxes. Freely available to hosted customers, with a per-submission charge.
PAYE Real Time Information (RTI): HMRC RTI module (in progress), mandated for all companies since 2013. Integrates with Employee Salary Slips and submits directly to HMRC, retrieving and displaying all RTI and Generic Notifications to staff. Will be freely available to hosted customers.
Company Tax & Annual Return (CT600): CT600 feature listed among their ERPNext product offerings.

Technical Capabilities

Which hosting options do you offer or support?

Frappe Cloud (own cloud hosting platform at https://cloud.casesolved.co.uk/); custom dedicated servers available

Which third-party integrations have you built or successfully deployed?

HMRC integration for MTD VAT compliance

Do you develop custom Frappe apps for clients?

Yes; developed UK module for ERPNext

Project Approach

What does your typical implementation process look like?

Initial configuration and setup consultancy; implementation charged by the day

How do you handle data migration from legacy systems?

Requires client to provide data via Google Drive, Dropbox, or Amazon S3

Do you offer fixed-price projects, time & materials, or both?

Time & materials (charged by the day)

Post-Go-Live Support

Do you offer ongoing support contracts or managed services after go-live?

Yes; implementation help and development services offered. Unlimited support ticket package covers questions and answers taking less than an hour, and system breaks on the latest version caused by misconfiguration, software bugs, or hosting issues.

Which training formats do you offer?

Hourly training for ERPNext modules of choice, delivered by video conferencing or in person (travel and subsistence additional). Training can be conducted on the client’s live environment or on Case Solved’s demo environment. On-site or remote options available for groups.

What are your support hours?

Contact via telephone (02476 992187) or email (support@casesolved.co.uk). Specific support hour ranges not publicly listed.

References & Track Record

What is the typical size of your clients?

Small to medium-sized businesses (SMBs)

Pricing

How do you structure your pricing?

Day-rate based consultancy for implementation

Your Differentiator

What makes your approach to ERPNext implementation different from others?

First UK company to offer the full ERPNext service (low-cost, dependable hosting, implementations, help & development); specialized focus on UK compliance with HMRC MTD VAT integration; believes ERPNext has potential to transform small to medium-sized business software market in the UK with enterprise-grade features at very low cost