fairkom

Dornbirn, Austria Founded 2006 Core team with 20+ open source experts expanding the team on a flexible, project-related basis
Public Sector & Nonprofits
German, English
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Company Overview

In which countries do you actively serve clients?

Austria, Germany, Switzerland, and across Europe

ERPNext Experience

Since when have you been implementing ERPNext?

fairkom has been working with open source frameworks including Frappe and ERPNext, with their own operations using ERPNext for accounting, invoicing, and double-entry bookkeeping

Yes. fairkom maintains several open source projects on GitHub (https://github.com/fairkom) and GitLab (https://git.fairkom.net), though specific ERPNext/Frappe contributions are primarily hosted on their GitLab infrastructure. They have published the “Austria - Chart of Accounts - Einheitskontenrahmen provided by fairkom.eu” as a certified Austrian chart of accounts for ERPNext.

Industry Focus

Is there a specific industry where you have the deepest experience?

Service sector (fairkom itself operates as a service organization)

Functional Coverage

Which ERPNext modules do you implement in-house?

Accounting, invoicing, project management, time tracking, order management, double-entry bookkeeping

For any modules you don’t cover in-house, how do you handle them?

fairkom partners with external organizations (such as Alyf GmbH in Germany) for implementation support and consulting due to capacity constraints. They do not currently offer ERPNext hosting and consulting services themselves.

Do you cover local regulatory requirements (e.g. tax compliance, e-invoicing, payroll)?

fairkom publishes certified Austrian charts of accounts (Kontorahmen Österreich) for ERPNext based on the Austrian “Einheitskontenrahmen” (unified chart of accounts). —

Technical Capabilities

Which hosting options do you offer or support?

fairkom offers fairweb hosting with EU-based, encrypted, climate-neutral infrastructure. They run their IT infrastructure on virtualized Linux servers in their Kubernetes cluster within the EU or on premises at customer locations or partner hosting providers. Optional full access to ISPconfig tool for managing web storage, databases, email addresses, and DNS entries.

What is your customization philosophy?

fairkom provides “secure, license-free and future-proof software applications that can be adapted and integrated.” Their approach emphasizes open source customization and integration into existing systems with recourse to proven open source modules.

Which third-party integrations have you built or successfully deployed?

WordPress/WooCommerce integration, Single-Sign-On, chat integration, email, newsletter services. ERPNext integration with WordPress online shop for automatic merchandise management.

Do you develop custom Frappe apps for clients?

Yes, fairkom provides customization and programming services as part of their consulting offering.

Project Approach

What does your typical implementation process look like?

fairkom accompanies companies and organizations from problem analysis and survey to conception, planning, implementation, and project completion with extensive operational support. They conduct comprehensive assessments before implementation.

Post-Go-Live Support

Do you offer ongoing support contracts or managed services after go-live?

Yes. fairkom offers operational support and managed cloud services with customized, individual packages.

What are your support hours?

Phone support available at +43 508020 800 (with SLA). Support can also be accessed via email (support@fairkom.eu), GitLab, and FAQs.

What response times do you commit to?

— (SLA available upon request)

Which training formats do you offer?

fairteaching services are available through fairkom for comprehensive staff training on open source solutions

References & Track Record

Can you share one or two case studies or anonymized project examples?

fairkom has integrated their own online shop with ERPNext, allowing WordPress e-commerce purchases to be transferred directly to the merchandise management system.

What is the typical size of your clients?

fairkom serves organizations of various sizes in business, public administration, and civil society

Your Differentiator

What makes your approach to ERPNext implementation different from others?

fairkom differentiates itself as an open-source-focused cooperative network of independent IT consultants with 20+ years of experience in fair, license-free, future-proof software solutions. They emphasize:

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